Meet Ian Kidd

Having immersed myself within the hospitality industry over the last 25 years, in various senior leadership roles, I fully understand the needs of the guest and as Ian Kidd Consulting I am dedicated to developing the hospitality leaders of tomorrow and working alongside you to better your organisation.

Throughout I have gained invaluable experience at all levels across hospitality operations (F&B, Rooms, Capital Management, Pre-Opening Project Management, Quality Improvements and Analysis and Leadership Development).

My company, Ian Kidd Consulting, is defined by you. Get in touch below to see how we can work together.

Get in touch

My story

 

Hospitality has taught me how key principles can be adapted and utilised in multiple industries but most importantly it has taught me about emotional intelligence and human connections.

My proven dedication and strategic thinking has seen me spend 10 years with the Maybourne Hotel Group, specifically Claridge’s, before moving to Mandarin Oriental Paris.

Following three years in France, I had the pleasure of joining The Savoy where I held the position of Hotel Manager which saw me taking responsibility for all operational components, the professional wellbeing of 600 colleagues and all project management within the capital fund. During this time I was also an active board member of the Northbank BID.

I then successfully led the team on behalf of Accor at the iconic Carton House, near Dublin for a nine month renovation and rebranding project to position it as the first Fairmont in Ireland.

I remain fully determined, motivated and hungry to grow and wish to align my values of trust, integrity and honesty with those who are like minded. Those who know me know my core competencies, my personality and my attention to detail. Those who don’t will have this to discover.

 
 

Ian Kidd Consulting is defined by you.

You are my guest, as an individual or an organisation, my role is to serve and support you, your brand and your project by providing you with skills, expertise, enthusiasm and a passion for the industry.

 

How Can We Work Together

Hospitality Development

Taking your creativity to the next level to develop your concept into reality.

  • Concept Planning

  • Zoning & Phasing

  • Programme Development

Concept Planning:

  1. Feasibility Studies (Markets, Competitor Sets, Location)

  2. Vision Statement

  3. Organisational Audit (Existing Property)

  4. Strategy Development

Zoning & Phasing:

  1. Spatial Planning Operations

  2. Brand Standards Incorporation

  3. Operational Guidance throughout Design process (Concept, Schematic, Detailed)

  4. Legal Requirement Compliance

  5. OS&E Scheduling

Programme Development:

  1. Hotel Activities, Facilities & Amenities Defined (Keys, Categories, F&B, SPA)

  2. Space Allocation Public & Colleague Areas

  3. Operational Flow & Logistics

Hospitality Operations

Allow me to take your number one challenge and make it my number one priority

  • Operational Reviews

  • Pre-Opening Auditing

  • Pre & Post Opening Support

Operational Review:

  1. Hospitality 360° Assessment (Operations & Organisation, Financial Performance, Sales & Distribution, Marketing & Branding)

  2. Onsite Observation Period

  3. Recommendation Report

Hospitality Pre-Opening Audit:

  1. Mystery or Announced

  2. Experience, Product & Service Focused

  3. Based on Brand, Independant, LQA or Forbes Standards

  4. Recommendations Report

  5. Action Plan

Pre & Post Opening Support:

  1. Senior Leadership Interim Coverage

  2. Division A-Z (Set-Up, Training, Re-structure)

  3. Operational Troubleshooting

    • Solution Proposition

    • Implementation Support

    • Monitoring & Coaching

Hospitality Reporting

Understanding the Past to Forecast the Future

  • Market Assessments

  • E-Reputation Benchmarking

Market Assessments:

  1. Trend Forecasting

  2. Feasibility Studies

  3. Market Research

  4. Competitor Analysis & Identification

  5. Industry Insights

  6. Operational Reviews

  7. Channel Optimisation

E-Reputation Benchmarking:

  1. Hotel or Restaurant + Identified Compset

  2. Independant, Brand, Group or Region

  3. Recommendations Report & Action Plan

  4. Defined Objectives & Performance

  5. Evolution Monitoring

**Supported by Tripmonitor: an algorithm based programme specialised in business intelligence and aimed at understanding, analysing and actioning data for the F&B and Hotel industry.

What People Are Saying

 

“Ian has a very strong team leadership talent, can excite others, has a passion and professionalism whilst at the same time, is uncompromising, flexible, commercially astute but with a spirit of generosity: as you would expect in hospitality and he actually has a vision and foresight.”

Thomas Kochs

Managing Director, The Corinthia

 

“I find Ian to be consistently organised, diligent and precise in all that he undertakes, demonstrating an expertise for guest service and operational excellence, taking full ownership of delivering and implementing capital projects, managing costs, providing regular updates and securing the best possible return on investment”

Ben Cadwell

COO Accor North America

“I found Ian to be very diligent in everything he undertook, demonstrating a complex understanding of all facets of the business organisation, professionalism, integrity and strategic insight to deliver all key objectives of the project”

Margaret Cleary

Owners Representative, Carton House, A Fairmont Managed Hotel, Ireland

 

“Ian remains committed to his work and his dedication and high standards in completing whatever is required to succeed is remarkable.

Overall Ian’s enthusiasm, extensive knowledge in the hospitality industry, his remarkable ability to learn, his generosity, energy, high standards and dedication are what sets him apart today”

Majbritt Iaconis

Talent Mentor & Former Hotel Manager Mandarin Oriental, Paris

Have an opportunity in mind that you would like to discuss?

Be my guest